Questions?

Use a BOOST if you’re worried about your home WiFi performance.

Connecting a Sonos unit to your router with an Ethernet cable automatically creates a dedicated Sonos wireless network. Any player or a BOOST can make this hard-wired connection. A dedicated Sonos network is ideal when your WiFi isn’t reliable in your home.

No, but they’re all light and portable. As long as there’s an outlet, you’ve got Sonos. The speaker units that we sell are the PLAY:1, PLAY:3 and PLAY:5, these are not weather-rated. They can certainly be moved outside, but they are not designed to live outside unless they are in a covered space. If you are looking for a permanent outdoor zone of music, you can use our CONNECT:AMP unit with traditional weather-rated speakers such as our high-quality excellently-priced outdoor speakers as we have access to brands such as Yamaha, JBL, SpeakerCraft, Paradigm, Velodyne, Klipsch, and Energy at competitive prices (see http://soundgroup.co.nz/content/brands)

PLAYBAR is the only soundbar that delivers outstanding Hi-Fi Sound for your TV and is a complete Wireless HiFi System that plays all the music on earth. It is simple to set-up, control and expand throughout your home. With only an optical cable connecting PLAYBAR to your TV, you can control it with your regular TV remote or with the free Sonos apps on iOS, Android, Mac and PC.

PLAYBAR is the core piece in a Sonos home cinema solution. If you want dramatically deeper bass, you can add our wireless SUB. If you’re looking for surround sound, you can use two PLAY:1s, two PLAY:3s (as wireless rear surrounds) or even a CONNECT:AMP unit with a pair of in-ceiling speakers (as a wired solution). We have high-quality excellently-priced in-ceiling speakers available including brands such as Yamaha, JBL, SpeakerCraft, Paradigm, Velodyne, Klipsch, and Energy at competitive prices (seehttp://soundgroup.co.nz/content/brands).

My recommendation would be if you want great surround sound use two PLAY1s with or without floorstands or wall mounts, which we also have available in black or white.

The PLAY:1, PLAY:3 AND PLAY:5 can easily be setup as a stereo pair, using the controller app. If you are looking for more distinction between the left and right channels, you can use any two matching Sonos speakers in a stereo pair. Creating a stereo pair is a simple software toggle which turns one speaker into a dedicated left and the other into a dedicated right. Stereo pairing creates a wider stereo experience to help you hear every instrument and vocal more discretely, and fill a room more evenly with sound.

While both options deliver an incredible music experience, each has its unique benefits. The differences:

Choose PLAY:5 for maximum power and the deepest bass.
Choose a stereo pair of PLAY:1s to create a wider sound stage, allowing every vocal and instrument to be heard more discretely.

The music on Sonos comes from your favourite music streaming services, your personal music library and Internet radio stations from around the world. Access all your music within the Main Menu of the Sonos App.

Already have a Stereo? Use the CONNECT.

The CONNECT is designed specifically to integrate with an external amplifier/receiver, and bring Sonos functionality to a third party system. Once you have a CONNECT hooked up to your stereo system, you can stream digital music and control the music selection and volume from the Sonos app.

Have a pair of speakers? The CONNECT:AMP is all you need.

If you have existing wired speakers that are not currently driven by an amplifier, you can use a CONNECT:AMP to bring Sonos functionality to your speakers. Once you wire your speakers to a CONNECT:AMP, you can stream digital music and control the music selection and volume from the Sonos app.

The CONNECT:AMP is designed for a single pair of speakers – it is a stereo amplifier, right and left channel. However, if your speakers are rated at 8 ohms, you can wire up to 2 pairs, or 4 speakers, to one CONNECT:AMP – you just won’t have independent control between those two pairs of speakers, in terms of volume and music selection.

Please be aware that after a period of time radio stations kick you off and you need to stop the station and restart the streaming.

This is a good thing as if everyone forgot to disconnect you might not be able to get on.

Our contact at The Radio Network has been kind enough to provide alternate streams for us and will create alternate streams for the other stations as they are removed.

Here is how to add them:

For Coast:
Using a PC/Mac Sonos app, select ‘manage’ and then select “Add Radio Station”.

There will be two fields to fill in. Where it asks for the URL, type in: http://streaming.radiomyway.co.nz/coast2.pls

In the second field, type in “The Coast”.

Coast: http://streaming.radiomyway.co.nz/coast2.pls
Newstalk ZB Ak: http://streaming.radiomyway.co.nz/zbakalt.pls
Newstalk ZB Ch: http://streaming.radiomyway.co.nz/zbchalt.pls
Newstalk ZB Wn: http://streaming.radiomyway.co.nz/zbwnalt.pls
Radio Sport: http://streaming.radiomyway.co.nz/rsportalt.pls
The Hits: http://streaming.radiomyway.co.nz/hits2ihr.pls
Hauraki: http://streaming.radiomyway.co.nz/hkalt.pls
Flava: http://streaming.radiomyway.co.nz/flalt.pls
ZM: http://streaming.radiomyway.co.nz/zmalt.pls
Mix: http://streaming.radiomyway.co.nz/mixalt.pls
Hauraki: http://streaming.radiomyway.co.nz/hkalt.pls

By the way:
The Radio Network has the same parent company as iHeartRadio (which is Clear Channel in the States). As a result, all TRN stations have been integrated into the iHeartRadio app and are not supported in NZ

So don’t bother installing the iHeart Radio app on Sonos right now.

They have also made a policy to remove their stations from TuneIn Radio. Hence, Radio Sport, Coast and The Hits are no longer available.

Sonos has partnered with iHeartRadio but there is a lot of features and content which is unique to our market.

Unfortunately, this means there has been a delay for the NZ and Australian markets. The Radio Network do not have a time frame for when this will be on Sonos.

This article describes the various audio formats Sonos supports when streaming from your local music library, mobile device, or internet radio stations.

Local music library formats

The table below lists the audio formats, compression, and bitrate Sonos supports, and which formats support metadata.

Format
Compression
Bitrate
Metadata
MP3
Lossy
Up to 320kbps
Yes
WMA
Lossy
Up to 355kbps
Yes
AAC
Lossy
Up to 320kbps
Yes
OGG
Lossy
Up to 320kbps
Yes
FLAC
Lossless
Up to 1411kbps
Yes
ALAC
Lossless
Up to 1411kbps
Yes
AIFF
Lossless
Up to 1411kbps
Limited
WAV
Lossess
Up to 1411kbps
Limited


Recommended audio formats:

For the best audio quality and performance, we recommend ripping your music using a lossless codec such as Apple Lossless or FLAC. Both of these formats are compressed lossless formats, meaning they save space, while retaining all of the data from the source. Apple Lossless and FLAC give you the best fidelity, and due to the compression, save storage space compared to other formats like WAV or AIFF. WAV and AIFF have limited metadata support, meaning you cannot embed album art or tag album information through traditional methods.

Supported audio sample rates:

  • 16000 kHz
  • 22050 kHz
  • 24000 kHz
  • 32000 kHz
  • 44100 kHz
  • 48000 kHz

Sonos supports FLAC files up to 16 bit and 44.1 kHz.

Streaming audio support

Streaming music stored on an iOS device

Sonos supports streaming the following audio formats from an iOS device:

  • AAC (DRM Free)
  • MP3

Sonos does not support 48kHz AAC audio files for streaming from an iOS device. 48 kHz MP3 files are supported, as well as 44.1 AAC.

Streaming music stored on an Android

Sonos supports streaming the following audio formats from an Android device:

  • AAC
  • FLAC
  • M4A
  • MP3
  • MP4
  • OGG
  • WAV

Streaming Internet radio

Supported Internet radio audio formats:

  • MP3
  • AAC
  • WMA

The Sonos technical support team will endeavour to help you with your questions in a timely fashion.

Hours available:
Mon Tues, Thurs, &  Fri 11am-7pm
Wed 11am -9pm
Sat & Sun 12pm-5pm

Phone for telephone support on:
(06) 833 6925 dial 1

Our recommendation would be to go back to the where you purchased the items from as they hold your warranty and if there is an issue with the product you will need to talk with them anyway.

We would be happy to provide you with support however due to the purchase of the product not being through us this would be at a minimum charge of  $95+GST  for up to one hour onsite if in Auckland or phone support would be at $45+GST minimum charge up to 30mins, pre-paid.

You could also call try Sonos technical support as below:

Support by Phone
The Sonos technical support team will endeavour to help you with your questions in a timely fashion.

Hours available:
Mon Tues, Thurs, &  Fri 11am-7pm
Wed 11am -9pm
Sat & Sun 12pm-5pm

Phone for telephone support on:
(06) 833 6925 dial 1

 

Support by Email
Send an email to support@playback.co.nz